Services Terms & Conditions

Membership
All dogs must be members before we can provide any services. All we need to do is arrange a convenient time for you and your dog to visit the Ranch. The process is quite straightforward and will involve the completion of a form, which we will ask you to sign if we are all happy to proceed, and we are happy that we feel your dog(s) will be suited to the Ranch and play nicely with all of the other dogs. We will ask about your dog’s/dogs’ health, history, behaviour, habits, likes and dislikes. We will also need to record your veterinary practice details and, if applicable, take details of your dog’s/dogs’ vaccinations. Finally, we may discuss household information e.g. provision of a key, if applicable.

Dogs are accepted on the basis of the information provided on the membership form and we cannot accept responsibility for the consequences of a dog exhibiting behaviour not predicable from the information disclosed in the membership form.

Your dog's/dogs' first day at the Ranch will serve as a trial day to ensure that your dog is suited to life on the Ranch.

We do not accept un-neutered male dogs, bitches in season or about to come into season, or pregnant bitches in day care. We accept no liability for any unwanted pregnancies.  In addition, those dogs as listed in the Dangerous Dogs (Amendment) Act 1997 e.g. the Pit Bull Terrier, the Japanese Tosa, the Dogo Argentino, the Fila Brasileiro cannot be accepted. Puppies are taken on with the proviso that they will be spayed/neutered when they become of suitable age (usually around six months old).

Vaccinations & Health
We would ask that you ensure that your dog(s) is/are vaccinated in accordance with veterinary advice. All dogs registered with us must be vaccinated. We also ask that owners ensure that dogs are in good health and are free from fleas and are adequately wormed, and regularly receive preventative flea and tick treatments.  We cannot accept dogs who are unwell into day-care, please call us ASAP to notify us.  Any dog becoming unwell will need to be collected from day-care.  In the case of an emergency, we will take your dog to the nearest vet to us if you are unable to do so yourself.

Emergencies
All members of our team are trained in Dog First Aid. If it becomes necessary, dogs will be taken to the owner’s veterinary practice whenever possible but this cannot be guaranteed; we may need to travel to the nearest practice. The owner will always be notified immediately should we need to take the dog to a vet. We are registered with Clifton Veterinary Practice, 28 St Paul’s Road, Clifton, BS8 1LR, Telephone 0117 973 6747, which means we have 24/7 hours access to a veterinarian.

We reserve the right, in exceptional circumstances, to return dogs/ask you to collect your dog during the contract period. This may be as a result of an emergency e.g. injury or infectious illness, or if a bitch comes into season, or because a dog is unsettling other dogs. Owners who are going away MUST therefore provide an emergency UK contact.

Identification of Dogs
In accordance with the control of dogs order 1922, dogs should wear a collar with the name and address (including postcode) of the owner engraved or written on it, or engraved on a tag (whether the dog is micro-chipped or not). A telephone number is optional but advisable. Failure to do so can result in a fine, which the dog owner is liable for. We are happy to source a tag at cost. Dogs boarding with us will wear a Happy Days Dog Care/Ranch identification bandana or tag.

The Pet Industry Federation (formerly The Pet Care Trust)
Happy Days Dog Care is a member the Pet Industry Federation, which is the largest Pet Care organisation in the UK. The Pet Industry Federation exists to inform the public about responsible pet ownership and to help the pet specialist achieve the highest possible standards of animal welfare and customer service. For further details visit www.petcare.org.uk or call 01234 273933.

Insurance & Security
Happy Days Dog Care holds public and products liability insurance for the loss and/or damage to third party property and/or bodily injury to third party persons arising out of the insured’s activities as a pet carer. Cover as a result of negligence to the limit of £2,000,00 (two million) any one accident and a maximum of £50,000.00 (fifty thousand) covering liability for vets’ fees following injury per insured period. The policy also covers our liability for loss or straying of any animal in our custody and control, upto a limit of £1,000.00 (one thousand) per animal. Injury as a result of collection and delivery is automatically included.

Please note that we take the security of your home very seriously. If you provide us with a key, we will only use it to collect and return your dog(s) to your home, and for no other purpose and will keep it safe, not let anyone else have it, not copy it and will return it to you on demand. All keys will be kept in a secure location and will not be marked with your address but will be coded for identification accordingly.

Photography
Visitors to the Ranch are not permitted to take photographs/video.

Bookings/Cancellations
Either party may terminate the agreement of services by providing one weeks’ notice. Bookings may be cancelled or changed provided 24 hours notice (working days) is given. If your booking is for a Monday, notification is required by 10am the Friday before. Please telephone 07796 927 603 (a voice message is acceptable). After this time, a cancellation fee of 100% of the booked service will be charged. Should we arrive at your premises to collect your dog and they are not there (e.g. you have forgotten to cancel), the full amount of the service booked will be charged.

For overnight boarding, a 50% non-refundable deposit - paid at the time of booking is required to secure the booking.

We always return telephone calls, emails and text messages. We always confirm bookings and cancellations. If you do not receive a reply or confirmation of a booking/cancellation, please assume that there is a system failure and try to contact us again.

Prices & Payment
The charges for the services are set out on your unique Happy Days Dog Ranch proposal.
The customer will be deemed to have accepted the charges of Happy Days Dog Care upon confirmation of a booking. Prices are subject to annual review. All customers will be notified before any changes are made.
The charges as set out are minimum charges regardless of whether the client has asked for less than the specified time. We regret that we cannot offer half-day rates for day care.
For overnight boarding, a 50% non-refundable deposit - paid at the time of booking - is required to secure the booking.
Payment invoices are issued on a monthly basis. Payment terms are thirty days from date of invoice. Cash, cheque (made payable to Happy Days Dog Care Ltd), online transfer or direct debits are all acceptable. Bank details are provided upon request and are listed on our invoices.

Office hours: Monday to Friday: 8am to 6pm

Day-care opening hours: Monday to Friday: 7.30am to 6pm

Bank Holidays: we are closed on Bank Holidays.

Visits to the Ranch are strictly by appointment only, and we regret that during opening hours, children are not permitted on site.

Address: c/o 54 Cleeve Hill Road, Cleeve, BS49 4PH.

Telephone: 07796 927 603

Email: hello@happydaysdogcare.co.uk

www.happydaysdogranch.co.uk

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Policies and Stuff!

Cookie Policy

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. By using our website you consent to the use of cookies as set out in this policy. If you do not, you should leave the site.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customerservices@happydaysdogcare.co.uk
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
  • You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Happy Days Dog Care Ltd, c/o 54 Cleeve Hill Road, Cleeve, BS49 4PH.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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Privacy Statement

This privacy policy sets out how Happy Days Dog Care uses and protects any information that you give Happy Days Dog Care when you use this website.
Happy Days Dog Care is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Happy Days Dog Care may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
This policy is effective from 1st September 2010.

What we collect
We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

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Terms of Business

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Happy Days Dog Care’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Happy Days Dog Care’, 'Happy Days Dog Ranch' , 'the Ranch' , ‘us’ or ‘we’ refers to the owner of the website whose registered office is First Floor, Templeback, 10 Temple Back, Bristol  BS1 6FL. Our company registration number is 7246059. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Copyright Notice
This website and its content is copyright of Happy Days Dog Care Ltd. © Happy Days Dog Care Ltd, 2010 - 2017. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only.
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Website Disclaimer
The information contained in this website is for general information purposes only. The information is provided by Happy Days Dog Care and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Happy Days Dog Care. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Happy Days Dog Care takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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© 2017 Happy Days Dog Care Ltd. All Rights Reserved.
Happy Days Dog Ranch is a trading name of Happy Days Dog Care Ltd | Registered in England No.70246059 | Registered Office: First Floor, Templeback, 10 Temple Back, Bristol  BS1 6FL